Q: Do you have a copy of what all of the abbreviations mean for dispositions of leads I have called. Like, AL, or CBHold, etc?
A: You can see explanations for all abbreviations found in dispotion areas of leads you have dialed by clicking HERE.
Q: How do I contact Support?
A: The direct support number (same as ext 102) is 256-660-3218. Email support@leadco.biz.
Q: How do I contact Sales?
A: The direct number to Sales is 256-660-3219. Email support@leadco.biz.
Q: What is the call in number to set up my Automated Voicemail ?
A: 256-660-3063 | Use this number for call in to set up Campaign Voicemails.
Q: What do I do when I have a client in Queue?
A: There is nothing for you to do, the system is taking care of clients in queue and all other background tasks.
Q: Do I need any special equipment to run the software?
A: We recommend a good USB headset with microphone.
Q: My account keeps pausing, and I dont see any dialable leads in my hopper?
A: Call 877-532-3261 and ask to have your list reset.
Q: Do I need to download any software on to my computer to run the system?
A: Yes, you will download a soft phone, which is how you will connect to itelemarketer.com.
Q: Where can I view my leads?
A: Your can view your leads in your online control panel at Leadco.biz.
Q: I am logged in and I have a call on the line, I can hear them, but they dont hear me.
A: Check to see if your headset is muted. There may be a button on the headset wire for volume and mute.
A2: Your x-lite phone may be muted. There is a mute button on the xlite phone, under the volume slider bar.
A3: Xlite may not recognize your headset. Call 877-532-3261 for help configuring xlite for your headset.
Q: When I use the x lite to make a call, it shows the wrong caller ID to the person I call.
A: At this time, if you make a call that is not going through the itelemarketer.com website, a generic caller ID will be shown.
Q: How do I dial out on the x-lite phone?
A: Dial 1-9 and then the number to dial out straight from the xlite phone.
Q: Can I change the voice message at any time, or do I need to send you confirmation # every time I change it?
A: You can change our voice message at any time, but you will have to email us the new confirmation number each time.
Q: Can I take leads out of the system or stop them from being called?
A: You can dispostion a lead as DNC (do not call) both after hanging up the call, and through your leadco control panel using Quick Dispostion.
Q: Where can I see a copy of the email that gets sent out at the end of the day to all the people I called?
A: There is a copy of the email that is sent out nightly on the home page of itelemarketer.com
Q: Can I change the number that will be seen on people's caller ID?
A: Yes, simply send the number, along with your account number, to support@leadco.biz.
Q: Can I set up multiple agents using one account?
A: Yes, send us an email with the name, phone number (to be used on caller ID) and email address of the persons you would like to add.
Q: How do I add more leads to the system?
A: Send us a spreadsheet of the leads that you would like to enter. Headers should include, at least, FName, LName, HomePhone, Email. Others that can be included are, Address, AltPhone, Comments
Q: Do leadco real time leads also go into the system?
A: Yes, real time Leadco leads will automatically go into the system, and will include the leads you recieved in the last 45 days.
Q: The itelemarketer website seems to slow down or stop after I have used it for a few minutes?
A: You may need to close your browser and clear your browser history, temporary internet files and cookies.
A2: You may also be getting low on dialable leads.
Q: It seems like I am calling the same group of leads again and again.
A: You may need to put more leads in your account.
Q: How do I transfer a call to another phone?
A: Click Transfer, enter the phone number to transfer to, then chose between a blind transfer or soft handoff. You can view a video tutorial by clicking iTelemarketer Transfer 101 Tutorial
Q: I can hear other people talking on the line, what is that?
A: You may not have logged out using the Logout link in itelemarketer. Log out of itelemarketer using the Logout link and log back in again.
Q: After I disposition a lead as Answering Machine, will that lead be called again?
A: Yes, that lead will be called again as you go through your list.
Q: How many times are the leads called before they are taken off of my list?
A: Leads can be called up to 10 times.
Q: Can I upload leads from other companies into the dialer?
A: Yes, send us a .csv file of your leads, and we will upload them to the dialer. Cost is 2c per dial on uploaded leads.
Q: What format should the leads I upload be in?
A: You can send us most spreadsheet formats. We will use .csv format.
Q: Does the system work with a wireless laptop?
A: Yes, as long as you have a good, persistent internet connection that does not break.
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