Tutorials:

iTelemarketer 101:
Basic functionality covers Login, screen area descriptions, dialing, dispositioning, call backs, transfers

View iTelemarketer 101 Tutorial

ALACARTE

How to do Transfers
View iTelemarketer Transfer 101 Tutorial

How to set up Call Backs
View iTelemarketer Call Backs 101 Tutorial

Lead Mangement Area Tutorial
View Lead Mngt 101 Tutorial